News Release

Print Friendly and PDF

Popular self-serve renewal kiosks now available at Ankeny driver’s license station

August 15, 2013

ANKENY, Iowa – Aug. 15, 2013 – The self-service renewal kiosks unveiled at the Iowa State Fair are now also available to customers at the Ankeny driver’s license station who wish to renew their driver’s license or non-operator’s identification card, the Iowa Department of Transportation announced today.  

The self-service renewal kiosks are web-based devices that use touch-screen technology to allow each customer to renew their own driver’s license or ID, including a secure update of the photo that will appear on the customer’s new card. Image verification software makes sure the image meets image quality standards and also compares the new image taken against the customer’s last photo to make sure the person renewing is the same person as the person listed on the card.

“We put two self-service kiosks at our Iowa State Fair booth in the Varied Industries Building, and since the first day of the fair, 578 Iowa customers have successfully renewed their driver’s licenses or IDs through a kiosk. The transactions typically take only a few minutes, and customers have really enjoyed the ease and convenience, “said Mark Lowe, director of the Iowa DOT’s Motor Vehicle Division. “This week we placed two more self-service kiosks in the Ankeny driver’s license station, which will give customers more choices and convenience for their service.” 

Lowe added that in a single day at the state fair the self-service kiosks completed more renewal transactions than 89 of Iowa’s issuance locations for the same day.

In this initial pilot phase, self-service kiosks transactions are limited only to renewals, and to customers that meet the following conditions: 

  • The customer has a valid noncommercial Iowa driver’s license or ID (not a commercial driver’s license).
  • The customer is at least 18, but younger than 70 years old.
  • The customer’s driver’s license or ID has not been expired for more than a year.
  • It is not more than 180 days before the expiration date on the customers current driver’s license or ID.
  • The customer is a U.S. citizen.
  • The customer does not have any medical or vision conditions that negatively impact the customer’s ability to safely drive.
  • The customer does not need to change the customer’s name, residential address, mailing address, or license class, endorsements or restrictions. 

In 2014 the Iowa DOT expects to add services that may be completed at the kiosks and to install more kiosks at locations convenient to customers. In conjunction with the on-line renewal service the Iowa DOT initiated in mid-July, the Iowa DOT expects self-service kiosks to save time and travel for customers who choose electronic service options, and save time and reduce congestion for customers who choose or require personal service at issuance locations.

Remember: The only place you can renew online is through the Iowa DOT’s official website at www.iowadot.gov. Websites that have a website address ending in .com or .org, including IowaDriversLicense.org, are not affiliated with the Iowa DOT and cannot renew your Iowa driver’s license or ID card.

#

Contact: Mark Lowe at 515-237-3121 or mark.lowe@dot.iowa.gov


Iowa highway in the evening