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Self-serve renewal kiosk now available at Cedar Rapids driver’s license station

September 03, 2013

ANKENY, Iowa – Sept. 3, 2013 – Customers at the Cedar Rapids driver’s license stations can now renew their driver’s license or nonoperator’s ID at a self-service renewal kiosk, the Iowa Department of Transportation announced today. 

Unveiled at the Iowa State Fair, the kiosk is a Web-based device using touch-screen technology allowing each customer to renew their own driver’s license or ID, including a secure update of the photo that will appear on the customer’s new card. Image verification software checks the photo to make sure it meets image quality standards. The software also compares the new photo to the customer’s last photo to ensure the person renewing is the same person listed on the card. 

“A transaction typically takes only a few minutes, and our customers have really enjoyed the ease and convenience of using a kiosk,” said Mark Lowe, director of the Iowa DOT’s Motor Vehicle Division. “The self-service kiosk gives customers more choices and convenience for their service.” 

Self-serve kiosk transactions are currently limited only to renewals, and to customers that meet the following conditions. 

  • The customer has a valid noncommercial Iowa driver’s license or ID (not a commercial driver’s license).
  • The customer is at least 18, but younger than 70 years old.
  • The customer’s driver’s license or ID has not been expired for more than a year.
  • It is not more than 180 days before the expiration date on the customers current driver’s license or ID.
  • The customer is a U.S. citizen.
  • The customer does not have any medical or vision conditions that negatively impact the customer’s ability to safely drive.
  • The customer does not need to change the customer’s name, residential address, mailing address, or license class, endorsements or restrictions. 

The self-service kiosks were first used in the Iowa DOT’s Iowa State Fair booth. Customers at the Ankeny driver’s license station have been using two kiosks for renewals since Aug. 15. 

The Iowa DOT expects to add services that may be completed at the kiosks and to install more kiosks at locations convenient to customers during 2014. In conjunction with the online renewal service the Iowa DOT initiated in mid-July, the department expects self-service kiosks to save time and travel for customers who choose electronic service options, and save time and reduce congestion for customers who choose or require personal service at issuance locations. 

Remember: The only place you can renew online is through the Iowa DOT’s official website at www.iowadot.gov. Websites that have a website address ending in .com or .org, including IowaDriversLicense.org, are not affiliated with the Iowa DOT and cannot renew your Iowa driver’s license or ID card. 

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 Contact: Mark Lowe at 515-237-3121 or mark.lowe@dot.iowa.gov

 


Iowa highway in the evening